In 2011, the Mayor’s Office of Neighborhoods merged with the Mayor’s Constituent Services and Correspondence Unit to consolidate these customer service functions in one office. The Mayor's Office of Neighborhood and Constituent Services works with Baltimore residents and community groups to ensure that City government is responsive to citizen concerns.

Neighborhood Liaisons are the Mayor’s representatives in the community. They are assigned to specific geographic areas of the city and are tasked with building relationships with community leaders and constituents. Liaisons regularly attend community association meetings, and they are a valuable source of information and assistance to Baltimore’s neighborhoods. The staff also includes liaisons to Baltimore's ethnic and faith communities.

 Constituent Service Representatives assist City residents with questions and concerns regarding City services. The Correspondence Unit tracks citizen correspondence and prepares ceremonial documents like citations and proclamations.
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